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Credibility of Companies Who Put Me On Hold


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Graph by Steve Bradley

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  1. Kirsty says:

    Bet you love FedEx :P

  2. Ron Pork says:

    Sad for you if you hear that 25 times. I would think it would be steeper.

    • Steve Bradley says:

      It was sad — 25 comes from real world experience — on hold for 45 minutes (3 different occasions), with the same recorded “your call is important to us” message coming up every minute and a half. Realize this may be generous, but I figured after I’d heard that 25 times, the company’s credibility had officially hit rock bottom…

  3. Scott says:

    Genius.

  4. amycakes says:

    That’s why I dropped Comcast. I had a problem and was on hold for an hour. I never got anyone, and I had to leave. This was after my bill increased for 6 months in a row, for no discernible reason. As soon as I could call back, I called the disconnect line and got someone immediately. They were very willing to listen to me then. I was done.

  5. lizzard says:

    I would divide the x-axis marks by 5, but other than that, so true!

  6. E. Tufte says:

    yes Ron Pork is right, this should definitely be nonlinear…

  7. Farkadoo says:

    If you want to feel valued, never call: AOL, Sprint, AT&T, Comcast, Verizon, any credit card company, any airline, Dell, well…maybe you should just put the phone down. Sad truth: No one cares about consumers anymore.

  8. patricia says:

    About once a week I get calls from a company and immediately after saying ‘Hello’ I hear you’re call is important to us please hold for the next…blah blah blah and im like What?! You called me!


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